Refund policy

Refund Policy

Because all Mai Maori products are custom printed on demand especially for you, we are unable to accept returns or exchanges for change of mind or incorrect size selection.

We will offer a replacement or full refund if:

• Your item arrives damaged or defective
• Your order arrives with a print error or manufacturing fault
• Your item is lost in transit

To be eligible, you must:

• Contact us within 14 days of receiving your order at [your email]
• Provide your order number and clear photos of the issue

We do not accept returns for:

• Change of mind
• Incorrect size ordered
• Colour variations due to screen display differences

Once approved, replacements are dispatched within 5–7 business days. Refunds are processed back to your original payment method within 5–10 business days.

For any issues, please contact us via our Contact page